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Customer Service

Do you have any questions about your travel and you wish to speak with us? Please contact us and we will provide you with answers, information about your trip or assistance with booking a ticket. We will help you at our best effort as soon as possible.

Please note that there are two different points of contact. For travels in Sweden or travels to or from Sweden and Denmark contact Vy Travel AB in Sweden. For travels in Norway contact Vy Bus AS.


Contact Vy Bus AS in Norway

Telephone: (+47) 407 05070
Email: buss@vy.no
Facebook: facebook.com/Nettbuss 

Opening hours: 
Monday - Friday: 08:30 am - 15:30 pm 
Weekends and holidays: Closed

Adress:
Vy Buss AS
Visiting address: Schweigaardsgate 14, Galleriet Oslo, 2. plan
Post address: Vy Buss AS, PB 1800 Sentrum, 0048 Oslo

 

Contact Vy Travel AB in Sweden

Telephone: (+46) 771 151515
Email: info@nettbuss.se

Opening hours (telephone assistance):
Monday - Friday: 07:15 am - 17:30 pm
Saturday: Closed
Sunday: 10:00 am - 17:30 pm

E-mail correspondence:
We are availble for answering your email monday to friday between 08:00 am and 17:00 pm. Each e mail is answered as soon as possible and you can rely on receiving a first reply from us within 4 working days. 

Please observe that no bookings or cancellations can be managed through e mail.

Adress:
Vy Travel AB, Polhemsplatsen 5, 411 11 Gothenburg

 

Lost and found

Norway

If your luggage is lost during your travel with Vy express please contact us. 

Telephone: (+47) 407 05 070

E-mail: hittegods.buss@vy.no

 

Sweden

If your luggage is lost during your travel with Vy Bus4You or Vy express, please send us a detailed description through e mail hittegods@nettbuss.se

If your luggage is lost during your travel with Nettbuss intercity bus please send the detailed description via vaxel@nettbuss.se.

 

Complaints

If you are not pleased with your travel experience we value your feedback. Please contact us with your complaint and we will have the possibility to improve and regain your trust. Kindly send your complaint by email via info@vy.se or buss@vy.no.